Frequently Asked Questions
for Transit & Parking Account Participants

You have until 2:00 P.M. Pacific Time the day before your company's scheduled reimbursement to submit claims.

You can find out when your next payout is scheduled by calling the IVR line at 1.888.295.5656 or by logging into your account.

The partial payment may be due to one of the following:
(1) You have been reimbursed your full monthly election or your available balance, or (2) A Claim Follow-Up Letter has been mailed to you or e-mailed to you. Information regarding each claim is also available by logging into your account. If you have further questions, please call us at 1.888.295.5656 or email: Questions.

You can log onto Your Account, click on Personal Information and update your address. Otherwise, you can use this Change of Address form , be sure to sign it, and mail or fax to us as instructed on the form. A signed change of address can also be scanned and e-mailed to Questions. Please include your Participant Identification Number (PID) assigned by WageWorks, formerly Creative Benefits, or Social Security Number and your employer name.

You can call the IVR at 1.888.295.5656 to hear your latest Transit & Parking account information. You may also check Your Account Information online.

If your employer allows for this reimbursement option, you can log onto Your Account and sign-up for direct deposit under Personal Information or complete the Authorization for Direct Deposit and return this to us as indicated on the form.

To see the details, of your employer’s plan including items such as eligibility to participate, termination of employment, benefits available and claims run-out periods, please see your Summary Plan Description, which is available from your employer.

(1) Click here to get an interactive claim form for Transit and Parking in PDF format that can be filled out online and then printed out.
(2) Use the pulldown menu on the right to select a claim form.
(3) Go to the claim forms page to select from more claim forms.

See our Claim Form Example and 3 Easy Steps for help. Please call us at 1.888.295.5656 if you need further assistance.

You have three options. You can (1) Use our Online Claims Entry system: Login here to enter your Transit and/or Parking claims directly into the system. Then simply fax the claim transmittal form and your receipts to WageWorks, formerly Creative Benefits at 1-888-295-5757 (or 760-758-4610). Your claim will be reviewed in record time! (2) Mail your claim to WageWorks, formerly Creative Benefits, PO Box 1928, Vista, CA, 92085 or (3) Scan and e-mail your claim to Claims.

The requirement is found in Treas. Reg. § 1.132-9, Q/A-16(c).
Specifically, subsection (c) says in part: "The employer must implement reasonable procedures to ensure that an amount equal to the reimbursement was incurred for transportation in a commuter highway vehicle, transit passes, or qualified parking. The expense must be substantiated within a reasonable period of time. An expense substantiated to the payor within 180 days after it has been paid will be treated as having been substantiated within a reasonable period of time."

The safe harbor for the regs in an outside time limit of 180 days for submission. By design, a plan can specify a shorter period.

The IRS has determined that credit card receipts, check carbons, canceled checks, or balance due statements are not acceptable documentation of expenses. The exception to this is when you use your payment card, which provides us enough additional information to use as substantiation.

Any of the following are considered appropriate proof of qualified Transit and Parking expenses:

• Receipts for parking and vanpool expense

• A used transit pass

• A photocopy of a transit pass

• Other documentation by a third party that the expense has been incurred. The documentation must specify the dates to which the expenses apply.

The IRS determines what expenses are eligible for payment under Transit & Parking plan. If you would like to inquire about the eligibility of a specific expense, please e-mail Questions or call 1.888.295.5656.